Returns & Exchanges Policy

If you are not completely satisfied with your purchase you may return the item within 7 days of receiving it for exchange or a store credit ONLY (excludes custom orders). Item must be in its original packaging and in original, unused condition. Shipping costs will not be refunded.

How to return

1. Email us at lakuchabo@gmail.com with your order # and indicate the reason for your return. 
2. Our customer service team will respond to you in 24-48 business hours with Return Number.
3. Please pack the items in the original box and write the Return Number on the outside of the package. Laku is not responsible for items damaged or lost in transit.
4. Ship your return with an insured mail service and retain your receipt.
5. Once we receive the return, we will inspect the product to ensure the returned items are in good condition and not damaged.
6. After the inspection is passed, we will ship the replacement to you or we will email you a promo code with the amount equals to the item as a store credit.

Shipping

SHIPPING | We ship via USPS to offer you the most economical shipping method possible. When your item ships, you will receive an email with the parcel number; this is a delivery confirmation number, NOT a tracking number. The number may not show or be updated within the USPS system even though it has shipped. Rest easy that your order is on its way. Most in-stock items ship within 1 business day of ordering (excludes custom orders); however, some orders may take up to 48 hours (business) to process. 

PLEASE NOTE that we are NOT responsible for lost, stolen or undelivered packages. If you’d like to insure your shipment via USPS, please contact us prior to ordering. ALL LOST, STOLEN OR RETURNED packages paid without insurance are the responsibility of the buyer. In the rare event of a USPS failure, please contact USPS Customer Support with any questions or concerns.